Jun, 24 17
*Please request the access code to view this case study.
I first joined the UX team during its Strategy Phase. I helped conducted the stakeholder interviews and user interviews. Performed the UX research such as user journey, user persona, and competitive analysis. These findings helped me come up with over 15 concepts on how to enhance Hertz’s current service. I was later part of the Delivery team. I worked with the BA team to map out the Pre-Rental flows,and wireframed the best user experience...MORE ON THIS PROJECT