< HOME

UI & UX WORKS


HERTZ

*Please request the access code to view this case study.

I first joined the UX team during its Strategy Phase. I helped conducted the stakeholder interviews and user interviews. Performed the UX research such as user journey, user persona, and competitive analysis. These findings helped me come up with over 15 concepts on how to enhance Hertz’s current service. I was later part of the Delivery team. I worked with the BA team to map out the Pre-Rental flows,and wireframed the best user experience...MORE ON THIS PROJECT


Screen Shot 2017-06-24 at 3.03.48 PM

ENGIE / THINK ENERGY

*Please request the access code to view this case study.

Think Energy project kicked off with the whole-day client workshop. We worked with 16 high level stakeholders to find out Think Energy’s current position and set up the common goals. Next, we delivered 2 rapid sprints on the Smart Thermostat Integration app and Door-to-Door Sales Enhancement app. Within 2 weeks on each project, we delivered user interviews, a prototype, user testings, and synthesis of our findings...MORE ON THIS PROJECT


Screen Shot 2017-06-24 at 3.17.10 PM

USPS MYPO

*Please request the access code to view this case study.

My role in this project included UX research, competitive analysis and synthesis, USPS site shadowing and client presentation for the USPS MYPO project. MYPO is the managing and communication tool utilized by the local post office Supervisors and district Post Masters...MORE ON THIS PROJECT


Screen Shot 2017-06-24 at 3.16.12 PM
© 2017 all rights reserved Sandi Chen