Digital experience boosts and streamlines USPS Postmasters', Carriers', and Supervisors' productivity and communication.

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Prototypes of the MyPO dashboard, parcel & delivery time converter, and Carrier route details with in-app chat

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We reimagined USPS MyPO as a dynamic solution that empowers Supervisors and their staff to be responsive to rapidly-evolving environments and customer needs.

Keynote presentation on USPS's market position and our design goals

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USPS’s advantage is they occupies a singular position in the market, where many competitors are also key partners.

USPS is the only delivery service that provides consistent routing, while other delivery services provide dynamic or on-demand delivery services.

User journey map among Postmasters, carriers, and post office clerks

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